Order
you can place your orders in store or through our website.
If you are interested in purchasing an item from our collection, please contact us using the contact form. Our staff will gladly correspond with you.
We also have products that are not yet published online. If you are looking for a specific item or artist, please do not hesitate to contact us.
Matsumoto Shoeido
Phone number: +81-80-9608-7598 (Japanese only)
Opening Hours: 10:00-18:00
Payment
Payments can be made by wire transfers to the following account.
BANK NAME:
The Bank of Kyoto, Ltd.
SWIFT CODE:
BOKFJPJZ
BRANCH NAME:
KYOTOSHIYAKUSHOMAE BRANCH
BRANCH ADDRESS:
486-2, UEHONNOJIMAE-CHO, TERAMACHIDORI OIKEAGARU, NAKAGYO-KU, KYOTO
BENEFICIARY’S NAME:
MATSUMOTO SHYOEIDO KIKUO MATSUMOTO
BENEFICIARY’S ACCOUNT NUMBER:
127-11-4084
BENEFICIARY’S ADDRESS:
23, HUJIKI-CHO, EBISUGAWAAGARU, TERAMACHIDORI, NAKAGYO-KU, KYOTO
Please make your payment within 7 days of your order confirmation.
It usually take 5 days to confirm international payments.
As soon as we have confirmed your payment, we can prepare for the shipment of your item.
※ Please note, we are not responsible for fees associated with international transfers.
Shipping
Shipping and handling charge is not included in the price of the item.
Shipping charge can vary depending on the size of the item and the country of destination.
We will inform you of the total cost of your order in the confirmation email.
Please confirm before proceeding to payment.
E.g. For one standard-sized hanging scroll to the US, You can choose from three shipping methods.
If we send the item as an antique, and if approved by US customs, no customs duties will be charged, so we recommend shipping methods (1) or (2).
(1),Fedex
| Export permit for Antiques | ¥4,000 |
| Packing charge | ¥15,000 |
| Fedex freight | ¥30,000 |
| Insurance premium(¥300,000) | ¥3,000 |
| Total | ¥52,000 |
(2),EMS
| Export permit for Antiques | ¥4,000 |
| Packing charge | ¥12,000 |
| EMS postage | ¥13,000 |
| Insurance premium(¥300,000) | ¥3,000 |
| Total | ¥32,000 |
(3),EMS (without insurance & Export permit for Antiques)
| Packing charge | ¥12,000 |
| EMS postage | ¥13,000 |
| Total | ¥25,000 |
Returns
If you would like to return the item, please contact us by email within 7 days of delivery.
We will refund the full amount of the item price.
※ Please note, we are unable to refund the shipping costs of the item.
Order Process
Contact
Please contact us using the contact form.
We will check the availability of the item.
Order placed
A copy of your order will be sent to you automatically.
If you do not receive this, please let us know.
Confirm order
If your desired item is available, we will send you
the final summary of your order.
Please confirm this to proceed with your order.
Payment
Please make your payment using wire transfer
within 7 days of your order confirmation.
Delivery
We will carefully package your order
to ensure it arrives safely.
